Cancellations within 24 hours of the appointment time and no shows will be charged 50% of the session fee. For exceptional circumstances please apply in writing for an exemption. Those on a Pilates pack will forfeit the missed class.

We accept patients with a Team Care Arrangement (formally called an EPC) from their GP. If you are eligible for a Team Care Arrangement, you can use this for all services, except clinical Pilates classes and massage. Patients are required to pay upfront and claim their rebate directly through Medicare and there is a gap payment.

All Hatched House services are rebatable with health insurance extras, depending on your level of cover. You will have to check this with your individual provider. Patients are required to pay unfront.

Written referral from a doctor is not required to attend Hatched House, or to claim a rebate from private health. A referral from your GP is necessary if you are claiming rebates through Medicare. This will only cover part of the treatment fee. Please send you referral prior to your appointment.

If you have a referral or report please send this to us before your appointment. Of course, children and babies can attend your appointment.

Yes. Hatched House adheres to the Federal Privacy Act, which encompasses 10 National Privacy Principles which govern the management of client’s health information.

With our pelvic health physiotherapists (only) an internal vaginal or rectal assessment may be offered, to assess your pelvic floor function. You can expect a sensitive approach and an individually tailored treatment and management plan. You are ALWAYS able to decline a pelvic floor exam and it will only be offered if your qualified physiotherapist thinks it is beneficial.

Yes. Our pelvic health physiotherapists are able to assess and treat women when they are menstruating. However, you never have to have an internal vaginal exam, if you do not want one.

Yes. You can buy gift vouchers HERE. These will be sent as an e-gift voucher, or you can pick up a hardcopy card from our clinic. Please call reception to organize this. We do not post gift certificates. They are valid for 3 years after purchase.